How can I request samples?
Fill out our contact form to request a curated sample pack. Request a sample kit.
How do you protect product from damage during transit?
KacePack rigorously tests the packaging that our products are shipped in. When considering shipment and transit we adhere to ISTA 1A - this standard helps to ensure product safety and quality upon delivery.
What is your minimum order quantity?
Order quantities are directly correlated to the product carton quantities. Minumum order quantities (MOQ's) are flexible and depend on a variety of factors such as level of customisation and location of inventory. MOQs are stated on each product page. Contact us to learn more.
Do you offer volume discounts?
Yes, we are happy to offer volume discounts. Contact us to learn more.
What forms of payment do you accept?
For payments through our online store we accept Visa, Mastercard and American Express. For orders placed directly with our Sales Representatives we accept the aforementioned credit cards as well as T/T and direct deposits.
How do I find out the status of my order?
For orders made online, you will receive a notification email once the purchase has been confirmed. Tracking and summary information will also be provided. For orders placed directly with our Sales Representatives (ie. custom / made to order) we will provide the same summary information and transit time estimates.
Shipping & Returns
How do you calculate shipping costs?
Actual shipping costs are calculated at the time of the shipment based on a few factors including, market rates, delivery location, and the location of inventory. We can provide an estimated rate in advance, however please note that this estimate is subject to change.
How many days on average can I expect before I receive my order?
KacePack uses trusted third party service providers. KacePack does not own any delivery or transportation infrastructure and actual transit times are subject to market factors such as congestion, availability of equipment and delivery location.
For in-stock items, we process orders within 1-2 business days. For backordered items, the lead time ranges between 45-60 days. Shipping transit times range between 1-4 business days, depending on location. We can provide estimated transit times prior to confirmation of your order.
What if I am not satisified with my purchase?
We are a customer centric business, if you're unhappy with your purchase in any way shape or form, please do not hesitate to get in touch with one of our Sales Represenatitves.
Recycling & Disposal
Are your products recyclable?
If disposed of properly, most of KacePack's products have the opportunity to be properly recycled. We do our best to educate our customers and the market at large of how best to adequately dispose of our products.
Where can I find the most up to date information for recycling and disposal in my region?
We recommend reaching out to your local waste management authority for the most up-to-date information.
What does it mean to be low-impact, sustainable and eco-friendly?
To us, this means first educating ourselves. Noise and misinformation with respect to these terms is common place especially within the consumer packaged goods space. We at KacePack believe in integrity based business practices and therefore we do not subscribe to greenwashing tactics, rather we take a concerted approach to material reasearch and selection. When it comes to product design, we always consider product after-life and the impact that it may have. These terms are pillars of our company and adhereing to these values is paramount to our success and to our future generations.
How do you ensure against packaging waste from delivery and shipment?
KacePack is very concerned about the effect packaging waste has on the environment. When choosing materials to package items to be purchased, we consider the impact discarded packing materials has on the environment. Where possible, all packaging materials use recyclable materials and contain the highest recycled material content consistent with its type and functional requirements. Reusable packaging is considered where applicable.
What additional actions does KacePack take to reduce it's overall impact on the environment?
We partner with groups in Hong Kong, USA and Canada that promote and develop verticals associated with reducing negative commercial and individual impacts on the environment. Moreover many of these organizations also create positive social impacts on the regions in which they operate. Contact us to learn more.